Common After-Sales Questions：

1、Mailing Restrictions

Not suitable and absolutely prohibited items

Based on the differences of the customs policy from different countries, some countries or regions are more sensitive about special goods. Local customs confiscated probability will be slightly larger, including but not limited to following items:

Meat: cooked food

Electronics: mobile phones (with batteries), magnetic components, power bank

Clothing category: imitation brand

Others: liquid, powder, compressed gas, gold and silver jewelry, diamonds, coins, antiques, controlled knives, plant seeds

United Kingdom

Sensitive with importing beef, not suitable for mailing

Italy

Sensitive with importing leather shoes, not suitable for mailing

Australia

More sensitive with importing animal fur, wood products, seeds are not suitable for mailing

Japan

Sensitive with importing products made by animal leather or wood

Digital products, accessories

Taobao business is uneven, we cannot do professional identification for professional digital products, and it is recommended that you carefully select the best high-quality sellers to buy items, such as Jingdong, Yi Xun and other large stores.

Laws prohibited exporting items

You can send following items via us

Clothing, bags, shoes

Books, jewelry, digital products, small household appliances, etc.

Household items (such as curtains, bed sheets, wall paintings)

Dinnerware, toys, small furniture, glasses, CDs, etc.

2、Where can I check the shipping fee before placing an order?

If you want to know the international shipping fee in advance, you can enter the destination and product info as required via Top Navigation > Shipping Fee Calculator, and then you can check the estimated shipping fee of each line. The query result is for reference only, and the actual shipping fee is subject to the order info after you submit the order.

Plus, if you choose [Self-Parcel Submission] when submitting the purchase order, the actual shipping fee of each line will be displayed when you select the line after product stock-in (i.e., under Shipping Pending status). And you can choose the line that best suits you.

Other:

Parcel forwarding compensation standards

If your products are lost, lacking in quantity, damaged or delayed during the shipment process due to reasons not in our control, not responsible for compensation. For indirect and not actualized profit losses, we will also not be responsible for any compensation. Please see the “Insuranceand compensation of Parcels” for actual details.

Not responsible for compensation in the follow situations:

1. Damage caused in situations out of our control (this does not apply to insured parcels).
2. Items that do not follow shipment or restricted shipment regulations and are confiscated by authorities or processed according to the law.
3. Parcels that, at the moment of being sent, are perfectly packaged, without any traces of having been opened or tampered with, weigh the same as they started with, and with all contained parts present and undamaged.
4. The recipient has already signed and accepted the parcel following the legal procedures.
5. Parcels that are missing in part or delayed due to errors committed by the client or problems with the product itself.
6. The client has not inquired about the product nor requested any compensation from the date of submission to the end of the inquiry period.
7. International parcels that have been detained, confiscated or destroyed according to the laws of the recipient country.

Forbidden items
Items that cannot be shipped through mail
1. Items forbidden to be circulated or shipped according to the national law.
2. Explosive, flammable, erosive, radioactive or toxic hazardous items.
3. Publications, books, sources or items containing reactionary content or obscenity.
4. Currencies of all kinds.
5. Items that violate public health.
6. Items that rot easily.
7. Live animals (not counting bees, silkworms and leeches, as long as the packaging ensures the safety of the workers).
8. Items that are not adequately packaged and may cause hazards to the workers, or contaminate or damage other packages.
9. Other items unsuitable for shipment though mail.

Items that are forbidden from being sent according to postal practices
1. Items with qualities or packaging that may harm the postal workers or contaminate/damage other packages or postal equipment.
2. Items with metal seals or other sharp edges that may get in the way of postal processing.
3. All types of firearms, ammunition, explosive, flammable, erosive, and radioactive items or vessels, strong poison, anesthetics, biochemical products and infectious items.
4. All kinds of publications, propaganda, or printed items that may endanger the security and stability of the society or contain obscenity.
5. All kinds of items that may endanger public health.
6. Documents or items that are not accepted or allowed to be circulated in the recipient country.
7. Besides the above general regulations, please also follow all related regulations set by the customs.

The restrictions of Import & Export item.

Goods purchased in China must be by the laws and regulations of the People's Republic of China and the goods permitted to be imported by the country. The relevant laws and regulations are as follows:
The revised "Prohibition of Entry and Exit Items of the People's Republic of China" and the "List of Restricted Entry and Exit Articles of the People's Republic of China" are implemented from
March 1, 1993.
The "Notice of the General Administration of Customs of the People's Republic of China on Prohibition of Entry and Exit of Goods" issued by the Department on November 1, 1987, was abolished at the same time.
The People's Republic of China prohibits entry and exit items.
1. Prohibited importation items
(1). All kind of weapons, simulated weapons, ammunition, and explosives;
(2). Counterfeit currency and counterfeit securities;
(3). Prints, films, photographs, records, films, audiotapes, videotapes, laserdiscs, computer storage media, and other items that are harmful to China's politics, economy, culture, and morals;
(4). a variety of potent poisons;
(5). Opium, morphine, heroin, marijuana, and other narcotics and psychotropic substances that make people addicted;
(6). Animals, plants and their products with dangerous germs, pests, and other harmful organisms;
(7). Food, medicines, or other items that are harmful to human and animal health, from infected areas and other diseases that can spread diseases.

2. Prohibited exportation items
(1). All items listed in the prohibited entry range;
(2). Manuscripts, prints, films, photographs, records, films, audiotapes, videotapes, laserdiscs, computer storage media, and other items that involve state secrets;
(3). Precious cultural relics and other styles that are prohibited from leaving the country;
(4). Endangered and precious animals and plants (including specimens) and their seeds and propagation materials.

The People's Republic of China restricted entry and exit items list
1. Restricted importation items
(1). Radio transceiver, communication security machine;
(2). Cigarette and liquor;
(3). Endangered and precious animals and plants (including specimens) and their seeds and propagation materials;
(4). National currency;
(5). Other items that the customs restrict to enter the country.
2. Restricted exportation items
(1). Gold and silver and other precious metals and their products;
(2). National currency;
(3). Foreign currency and its securities;
(4). Radio transceivers and communication security machines;
(5). Valuable Chinese herbal medicines;
(6). General cultural relics;
(7). Other items that the customs restrict to leave the country.

How many lines are available for shipping to the US? How about the delivery time and cost?

You can check all lines available on the Shopping Agent Site alongside their prices and delivery times via the Shipping Fee Calculator page.

Reference of tariff threshold

In general, declared value of package is lower than the tariff threshold, the package normally will not be taxed (but fraud declaration is another matter). If your package is taxed, you need to pay taxes and help clear the customs, but the probability of this situation is very small, only 0.3% of the packages have been taxed so far.

States tariff threshold reference table:
The United States --- 800USD
Canada --- 20CAD
The United Kingdom ---0GBP
Australia --- 1000AUD
EU --- 0 EUR
Russia --- 10000RUB
Japan --- 10000JPY
Singapore --- 300USD
New Zealand --- 300USD
Swiss --- 100CHF
Korea --- 150USD

Notes:
The number of the item and the weight of the package is the important basis for customs to judge the package as civil or commercial parcel. The package which is more than 10 kg will be more likely to be seen as the commercial parcel, so when you submit delivery order, be sure to confirm the weight of your parcel. And a large number of the same item can be regarded as the commercial package, too. So please try separating the single items into different parcels.
Besides, limited by customs policy, especially food items, please be careful to send them overseas.

The above information is collected from the Internet data, only for your reference, cannot be the standard guidance.

What are the customs risks associated with the shopping agent？

1. Risk Related
For shopping agent , the system will notify the potential risks when the order is submitted and verified. After the product is shipped to transit warehouse, we will suggest a shipping method with low risk based on the nature of the product and our experience.

Friendly Reminder: Some products are inevitably subject to certain customs risks such as rejection, taxation, and confiscation. Please understand you will be responsible for such risks.

2. Customs Declaration
For shopping agent and parcel forwarding products, we will declare the value in a reasonable way based on the customs tax threshold of the destination country and our logistics experience. You can also leave a note and declare the value by yourself when submitting the parcel.

Friendly Reminder: The chance of a parcel being taxed is influenced by the frequency of customs exams and customs policy. Please refer to Tax Threshold of Different Countries. Please understand that you will be responsible for customs related risks (return, confiscation, taxation). Also, the chance of your parcel being inspected by the customs will increase if your product is too heavy or valuable. We suggest that you do not put too many same products in one parcel and keep your parcel at a reasonable weight.